Delivery, Cancellation & Refund Terms
Last updated: July 2026
By placing an order electronically on reelina.ai you are deemed to have accepted the preliminary information presented to you and the Distance Sales Agreement. Reelina sells digital content only (subscription plans); there is no physical shipment and no shipping fee.
General
Buyers are subject to Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. The products sold are services performed instantly in electronic form and intangible goods delivered instantly to the consumer (digital content). As there is no shipment, no shipping fee is charged to the Buyer.
Delivery
Purchased coins are credited to the Buyer's Reelina account instantly and automatically once payment is confirmed; there is no separate delivery process or period. If delivery of a purchased product becomes impossible, the Seller notifies the Buyer in writing (including by e-mail) within 3 days of learning of the situation and refunds the total amount collected within 14 days at the latest.
If the price is not paid
If the Buyer fails to pay the price or cancels the payment in bank records, the Seller's delivery obligation ends and coins credited for the uncompleted payment may be revoked from the account.
Unauthorized use of a credit card
If, after delivery, it is determined that the card used by the Buyer was used unlawfully by unauthorized persons and the price is not paid to the Seller by the relevant bank or financial institution, the coins credited for that transaction — and any premium access obtained with them — are revoked from the Buyer's account. As there is no physical return process for digital content, the Buyer has no shipping obligation.
Failure to deliver due to unforeseen reasons
If force majeure events the Seller could not foresee occur and the product cannot be delivered in time, the Buyer is notified. The Buyer may request cancellation of the order, replacement with an equivalent, or postponement of delivery until the impediment is removed. If the Buyer cancels, the amount paid is refunded within 14 days of cancellation; for card payments the bank may take 2-3 weeks to reflect the amount to the Buyer's account.
Right of withdrawal and its exception
As a rule, in service contracts the Buyer may withdraw within 14 (fourteen) days from the conclusion of the contract without giving any reason or paying any penalty. However, under Article 15/1-ğ of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form, for intangible goods delivered instantly to the consumer, or for services whose performance began with the consumer's approval before the withdrawal period expired. By confirming the purchase on the checkout page, the Buyer expressly consents to the instant performance of the digital content and acknowledges that no right of withdrawal exists. If a generation fails, the coins spent are automatically refunded to the Buyer's balance.
Refund terms
Where a refund applies (impossibility of delivery, force majeure, legal requirements, or cases the Seller deems appropriate), the Seller refunds the total amount within 14 days at the latest from receiving the notice. For card payments, the time the bank takes to transfer the amount to the Buyer's account is outside the Seller's control. As coins are digital content delivered instantly, delivered coins and period fees are otherwise non-refundable.
Subscription cancellation
The Buyer may cancel their subscription at any time from the Billing tab on their profile. Cancellation stops renewals and charges from the next period; coins already added remain with the Buyer. Fees already charged for delivered periods are not refunded. You can also remove your saved card from the same page.
Default and its legal consequences
If the Buyer defaults on a credit-card payment, the Buyer accepts, declares and undertakes to pay interest under the credit-card agreement with the card-issuing bank and to be liable to the bank. In such case the bank may pursue legal remedies and claim the resulting costs and attorney fees from the Buyer. The Buyer accepts to compensate the Seller's losses arising from delayed performance of the debt.
Disputes
Complaints and objections arising from these terms may be submitted to the Consumer Arbitration Committees or Consumer Courts at the Buyer's place of residence or where the consumer transaction was made, within the monetary limits announced each year by the Ministry of Trade.
Notices and contact details
You may send withdrawal, cancellation and refund notices in writing using the contact details below. Trade name: ELLISEKIZ LLC Address: 30 North Gould Street, Suite 100, Sheridan, WY 82801, United States EIN: 38-4402067 E-mail: hello@reelina.ai